

# Event Details

- **Event Name**: Journey mapping lab with U of T | A hands on SD skill building workshop
- **Event Start and End Date**: Sun, 11 Jan, 2026 at 05:30 am – Sun, 11 Jan, 2026 at 09:00 am
- **Event Description**: Fix broken workflows with a simple, practical mapping tool. A hands-on UofT workshop for teams, leaders, and anyone improving processes.About this EventJourney Mapping for 101: A Hands-On Workshop with U of TDiscover a simple tool used by service designers, product teams, and process experts to fix broken experiences - whether those experiences belong to customers, employees, or your own team.We’re partnering with the University of Toronto School of Continuing Studies to host a hands-on session where you’ll learn how to map a real journey from start to finish. No design background needed.What to ExpectThis isn’t a lecture. It’s a fully interactive, roll-up-your-sleeves session where you’ll work in small groups to map a real customer experience from end to end.This workshop will help you:Break down any process (internal or external) into clear stepsIdentify where people get stuck, frustrated, or confusedUnderstand the emotions, decisions, and expectations that shape experiencesSpot opportunities to simplify, improve, or redesignUse journey mapping as a practical facilitation tool in your own workWhy This Session Is SpecialYou’ll work in small groups with guidance from Everton Lewis, UofT instructor and experienced global service design consultant. He’ll guide the session with practical examples and tools you can bring directly into your work.Who This Is ForPerfect for anyone interested in improving customer experiences, internal workflows, team processes, or service operations.No background needed - just curiosity, energy, and a willingness to collaborate.
- **Event URL**: https://allevents.in/toronto/journey-mapping-lab-with-u-of-t-|-a-hands-on-sd-skill-building-workshop/100001976624640509
- **Event Categories**: workshops, art
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fjourney-mapping-lab-with-u-of-t-a-hands-on-sd-skill-building-workshop-tickets-1976624640509
- **Ticket Price Range**: min: 19.56, max: 37.61, currency: CAD

## Event venue details

- **city**: Toronto
- **state**: ON
- **country**: Canada
- **location**: School of Continuing Studies, University of Toronto
- **lat**: 43.66671580000001
- **long**: -79.3999204
- **full address**: School of Continuing Studies, University of Toronto, 158 Saint George Street, Toronto, Canada

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: Service Design Drinks (https://allevents.in/org/service-design-drinks/26762368)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events7/banners/e76151da943a6c682db88c72be1ac7958ad888674ed4721bf833f5670beeee3f-rimg-w1200-h600-dcfef7f1-gmir.jpg?v=1766908241
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events7/banners/51966591546cad766757072a1d2cbd023aebe5fa24e57648e295025d000bc2a6-rimg-w400-h400-dcdf777b-gmir.jpg?v=1766908240

## FAQs

- **Q**: When is the event happening?
  - **A:** Sun, 11 Jan, 2026 at 05:30 am
- **Q**: Where is the event happening?
  - **A:** School of Continuing Studies, University of Toronto, 158 Saint George Street, Toronto, Canada
- **Q**: What is the ticket price?
  - **A:** starting from 19.56 up to 37.61 CAD
- **Q**: Who is organizing the event?
  - **A:** Service Design Drinks
- **Q**: What type of event is this?
  - **A:** workshops, art
- **Q**: Where can I find ticket details about Journey mapping lab with U of T | A hands on SD skill building workshop ?
  - **A:** You can find ticket details about this event on AllEvents.

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